Repair / Warranty
Here you will find answers to frequently asked questions about exchanges, returns, guarantees and cancellation rights.
Report the warranty claim in advance by e-mail to info@carjani.ch. We will inform you about the further procedure and the return address.
Please return the goods cleaned. We cannot hand over uncleaned goods to the manufacturer; otherwise we will charge CHF 50 for cleaning or return the goods uncleaned.
Send us a repair request by email to info@carjani.ch with the following content:
- Photo of the label regarding production date (see picture inside the backpack)
- Photo of the damage/defect
- Date of purchase
- Information about place of purchase
We will inform you about the further procedure based on your email.
If it comes to a return for repair or more detailed checks, we ask you to fill out the following form and enclose it with the backpack.
Repair request/form Switzerland
IMPORTANT NOTE:
Please only send cleaned backpacks for repair. This means that the rucksack has been cleaned of sweat residue (blood), the game compartment has been cleaned, needles, leaves, moss etc. have been removed from the inside and outside of the rucksack and unpleasant odours such as sweat have been eliminated. Uncleaned rucksacks will be immediately returned to the sender unrepaired and the costs for postage and packaging will be charged to the sender.
Only backpacks for which the above-mentioned official form has been completed in full will be accepted for repair.
Klosters, 2025