Return

Exchange / right of return / right of withdrawal

If you do not want to keep an item, send us an email and we will confirm your right of return. Send us this item back to us within 6 days (shipping postmark) in perfect and unused condition in the original packaging by registered mail for credit. We will refund you the total amount you paid minus our postage costs.

We guarantee our customers the delivery of flawless products. Please note that we cannot take back used items.

If the goods were damaged during shipping, please let us know within 48 hours by email to info@onlineretail.ch

Refusal of acceptance: The complete postage costs are at the expense of the buyer.